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Online Banking

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  • Better Online Banking
  • About Online Banking
  • Conditions of Use
  • About Security
  • Online Banking help
    • Add a New Payee
    • Add a New Group
    • Create a new Bill Payment
    • Make a One-off Payment
    • Set up an Automatic Payment
    • Amend Automatic Payment
    • Delete Automatic Payment
    • Funds Transfer
    • Download transaction history
    • Check an Account Balance
    • Check Account transaction history
    • Change contact details
    • OnlineCode
    • Open an Account online
    • Start a Term Deposit
    • Send Money Overseas
    • FAQ
  • FAQ

Online Banking Help

Start banking online! Welcome to our Online Banking help centre. Find out how simple it is with our step-by-step guides and tutorials.

Top Step by Step Tutorials

With Online Banking, you can check your account balances, pay bills or pay money into someone else's account. Click on the task you need help with and read through our step by step guides and FAQ.

  • Add a New Payee
  • Add a New Group
  • Create a New Bill Payment
  • Make a One off Payment
  • Set up an Automatic Payment
  • Amend Automatic Payments
  • Delete Automatic Payments
  • Funds Transfer
  • Download transaction history
  • Check an Account balance
  • Check Account transaction history
  • Change contact details
  • OnlineCode
  • Open an Account online
  • Start a Term Deposit
  • Send Money Overseas
  • FAQ
tips

If you need further assistance

If you're still having problems using Online Banking, we have a 24 hour, Online Banking Help desk that can assist you. For personal customers, call 0800 49 50 51, or for business customers call 0800 69 62 69.

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Most asked questions

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Here's answers to the top five questions we're asked about online banking.

1

How can I quickly find a bill payee that I've already set up?

2

How do I print out my Online Banking information? ?

3

What is the difference between one–off payments and bill payments?

4

What is a bill payee and why do I need to set one up?

5

What is an automatic payment and how can I create one?

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See answers to all the frequently asked questions.

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