Using Online Banking
Frequently Asked Questions
Can I use Online Banking from any computer – or does
it have to be the same one each time?
You can access it from any computer that’s connected to the Internet. This
means you can use your computer at home or work for a range of everyday banking
tasks, 24 hours a day, 365 days a year.
What is the minimum requirement for my web browser?
To benefit from the full functionality of our website, you need to use a browser
that supports 128-bit data encryption and has both JavaScript and cookies enabled.
This is a default setting on most computers.
Our new Online Banking will work best in a modern internet browser. We will now
support Internet Explorer 7 or above, Firefox 3.5 or above and Safari 4.0 or above.
Older versions, such as Internet Explorer 6 may not display Online Banking correctly
and may be less secure than our supported Internet browsers. To upgrade your Internet
browser visit the Microsoft,
Firefox or Apple website.
See more information about
JavaScript.
See more information about
Cookies.
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What computer packages can I download my transaction summaries
into?
There are a number of packages that can be used. Here are some of the most common
ones:
- Intuit Quicken
- MS Money
- Microsoft Excel and other spreadsheet packages
|
Format
|
Details
|
|
OFX
|
Open Financial eXchange format – used by Microsoft Money, gnuCash and most
other finance management software.
|
|
QIF
|
Quicken Interchange Format can be used with Intuit Quicken (pre-2006 versions)
|
|
CSV
|
Comma separated variables – use with spreadsheet packages.
|
|
TSV
|
Tab separated variables – use with spreadsheet packages.
|
Are old statements able to be viewed online?
Statements cannot be accessed online. However, you are able to view and download
up to 24 months (available from July 2011) of transaction history. To do this, select
'View all available transactions' from the Transaction screen.