National Bank iBank - Online Banking for your iPhone or iPod Touch

Frequently Asked Questions

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What is National Bank iBank?

  • National Bank iBank is a condensed version of our Online Banking, available for customers with a 3G enabled iPhone or iPod touch with a wireless Internet connection. You can view account balances, make bill payments and funds transfers and review a summary of up to one month' s transactions on your accounts.
  • There is no monthly access fee for National Bank iBank.

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How do I get National Bank iBank?

There are three simple steps to follow, as below:

  1. National Bank iBank is available for registered National Bank Online Banking customers only. If you are not registered for Online Banking, please go to our registration page how to complete this.
  2. You will need to download the National Bank iBank application from the Apple iTunes or App Store. Or you can search under the Finance category for 'National Bank'. Look out for the National Bank iBank icon.
  3. Once you have downloaded National Bank iBank you need to contact us to get it enabled on 0800 49 50 51 (Personal Customers), or 0800 69 62 69 (Business/Rural Customers).

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What do I need to use National Bank iBank?

  • You will need either a 3G enabled iPhone with the iPhone version 2.0 software (or greater), or an iPod Touch with version 2.0 software that is enabled for wireless Internet connection.
  • You need to have downloaded the National Bank iBank application from the Apple iTunes or App Store.
  • Once you have downloaded the National Bank iBank to your iPhone or iPod Touch, it will sit as an icon on your home screen.

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What is the difference between National Bank iBank and Mobile Phone Banking?

  • National Bank iBank is designed specifically to run on either an iPhone or iPod Touch's with version 2.2 software installed, and will not work on other brands of mobile phones or devices. Click here for an overview of Mobile Phone Banking.
  • National Bank iBank uses your Online Banking Username and Password.

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I'm having trouble accessing National Bank iBank

  • The same password and timeout rules apply for National Bank iBank as they do for Online Banking. View our Online Banking Frequently Asked Questions for troubleshooting.

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Can I use National Bank iBank for my business?

  • If your business is eligible to register for Online Banking you may use National Bank iBank as well.
  • You will need a separate customer number and password for each customer you wish to view, however you only need to download the National Bank iBank application once to enable you to view your personal and business accounts.

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How much will my network provider charge?

  • The amount your network provider charges will vary depending on how many functions you perform in any one session. In general we expect data charges for using National Bank iBank to be less than using a browser for banking from your mobile phone. Please check with your Network provider.

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What if I change my iPhone or iPod Touch?

  • You will need to download the National Bank iBank Application from the App Store or iTunes again. You do not need to contact us to be enabled.

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What if my iPhone or iPod Touch is lost or stolen?

  • You should contact us to disable National Bank iBank by calling 0800 49 50 51 (Personal Customers), or 0800 69 62 69 (Business/rural customers).

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Is National Bank iBank secure?

  • National Bank iBank uses a 128-bit encrypted connection (using Microsoft Server Gated Cryptography) between yourself and the Bank. All transactions and Internet messages using National Bank Online Banking are transmitted in this encrypted environment, ensuring that the information is protected by a high level of security.

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Will OnlineCode work with bill payments using National Bank iBank?

  • Creating a Bill Payment using National Bank iBank will not trigger an OnlineCode SMS message, regardless of whether you have it set for Online Banking.
  • More information on OnlineCode

What fees apply to National Bank iBank?

  • There is no monthly access fee for using National Bank iBank.
  • The standard electronic transaction fees per account will apply for bill payments and funds transfers. Find out what fees apply.

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What payment limits apply to National Bank iBank?

  • Transferring funds between your own accounts have the same limit as Online Banking of $150,000.
  • Bill payments have a limit if $1,000. If you need to make payments higher than this, you'll need to use National Bank Online Banking.

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What if I have bill payments disabled for Online Banking?

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Link to iTunes

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