Security
Frequently Asked Questions
Why is security on the Internet so important?
The Internet makes it easy to collect information - in fact it was originally
designed so that people could share information. Our priority is to do what we can
to ensure that your personal and account information does not get shared with anyone.
When you use Online Banking our objective is to do what we can to ensure that:
- No one else can access your personal or account information.
- No one can impersonate us, to you.
To find out more go to Protect Your Banking
How secure is National Bank Online Banking?
Once you log on to Online Banking your session will be secured using a 128-bit
encrypted connection between yourself and the Bank. All transactions and Internet
messages using National Bank Online Banking are transmitted in this encrypted
environment.
Email is not a secure mail facility. Please do not email your
personal or account details to us or request personal or account information from
us, as we are unable to respond. And you risk someone other than the Bank being able
to access your personal information.
For general enquiries, contact us on 0800 49 50 51 (personal customers), or
0800 69 62 69 (business/rural customers) (overseas customers, call
+64 4 4739880. You will need to meet the cost of this call).
What browser do I need to use?
To benefit from the full functionality of our website, you need to use a browser that supports 128-bit data
encryption and has both JavaScript and cookies enabled. This is a default setting on most computers.
Our new Online Banking will work best in a modern internet browser. We will now support Internet Explorer 7
or above, Firefox 3.5 or above and Safari 4.0 or above. Older versions, such as Internet Explorer 6 may not
display Online Banking correctly and may be less secure than our supported Internet browsers. To upgrade your
Internet browser visit the Microsoft, Firefox
or Apple website.
See more information about JavaScript.
See more information about Cookies.
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When should my Online Banking session be secure and how can I tell
that it is?
Your Online Banking session is secure any time that you are entering personal
information (such as the registration form or your log on details) or when your
banking information is displayed on screen.
There are a number of ways that you can check the security of your session. Firstly,
you can tell whether a document comes from a secure server by checking the location
field (where you type the website address). Once you are connected to a secure
server, the URL will begin with https:// instead of http://
There are other ways of checking that your session is secure, depending on the type
of browser you are using.
- A locked padlock at the bottom-right of the browser window denotes a secure page.
-
Alternately, choose ‘File’, and then ‘Properties’ from
the top menu bar. The ‘Connection’ information will tell you whether
or not the page is encrypted, and if so the level of encryption being used.